Job Board


Firstmark Credit Union, Fredericksburg – Financial Center Manager

Job Summary: 
Reporting to the Director, Retail Experience, the Financial Center Manager is responsible for the overall retail growth and profitability of the financial center. In addition, the Financial Center Manager is responsible for delivering superior member experience and service, and developing and implementing strategies and programs relating to sales, marketing, member retention and acquisition. In addition, builds and maintains a team of highly engaged and highly performing employees who are passionate about delivering exceptional member service and educating members on our products and services to help them meet their financial goals.

Key Responsibilities:

  • Formulates and communicates metrics and objectives on a regular and consistent basis to employees through daily check-ins, observations, and one-on-one coaching routines; provides instruction, positive models, and opportunities for observation to promote skills development; and encourages questions to ensure understanding.  

  • Executes challenging financial center goals that are designed to achieve business results; overcomes obstacles to meet or exceed goals; measures progress and evaluates results; and re-prioritizes as appropriate.

  • Fosters effective employee relations to maximize retention of high performing employees and maintains a highly motivated team by listening to and fully involving team members in decisions and actions and creating an environment for open, continuous and proactive communications.           

  • Establishes employee professional development plans to aid each employee in performance and career progression to clarify roles and responsibilities and to ensure effective steering, review, and/or support functions are in place to meet professional growth.                

  • Creates and facilitates a service and sales-oriented environment to maximize sales and service productivity. In addition, identifies breakdown in internal processes and systems that impact member service and retention; administers sales growth, profitability, member satisfaction, and other business initiatives in partnership with the Director and other business partners; and exhibits a working knowledge of financial center operations to ensure maximum results with limited risks.

  • Implements strategic initiatives by developing market-centric tactics and business plans to execute strategies in a consistent and focused manner; acts to gain market share and mitigate loss of current market share; identifies opportunities for cross-functional/cross-departmental collaboration; and makes business development visits. In addition, attends Chamber functions and off-site events to communicate the Credit Union’s competitive advantage.                                  

  • Assists and provides back-up support to financial center staff when necessary, especially during peak periods, and oversees opening and closing duties and various financial center controls for adherence.   

  • Develops and administers timely employee performance assessments to ensure expectations and goals are set, monitored and executed to include providing continuous and appropriate feedback on performance and reinforcement for improvement efforts and satisfactory progress. In addition, ensures that the financial center is adequately staffed with the best talent via effective interviewing, selection, and employee retention techniques.

  • Monitors controllable expenses; ensures all security measures are observed and all security equipment is functioning properly; and ensures the building facilities are properly maintained to include surrounding landscape and parking areas.

  • Performs other duties as required.

Bachelor’s Degree in Business Administration, related field or equivalent preferred.
Must have at least five (5) years progressive financial institution experience involving direct member contact, and sales and service management. This includes at least three (3) years in a supervisory capacity.

Completion of internal Management Basics program preferred.
Knowledge & Skills: 

  • Thorough knowledge of all financial transactions, negotiable instruments, and deposit products and policies to include IRA administration and associated IRS rules, Safe Deposit Boxes, Business Accounts, Representative Payee Accounts, and business accounts.

  • Thorough understanding of financial products and services such as payment protection, GAP protection, warranty coverage, Online Banking, Notary Services, Debit Cards, investment and insurance.

  • Strong knowledge of the Credit Union’s online, mobile, and Internet banking solutions products, processes, and policies.

  • Thorough knowledge of applicable Federal regulations including BSA/AML, Community Reinvestment Act, Gramm-Leach-Bliley Act, Regulation E, Regulation CC, and the Member Service roles and responsibilities relating to each act.

  • Strong knowledge of applicable Federal and State laws pertaining to consumer lending to include FNMA and Freddie MAC guidelines and knowledge of VA and FHA requirements.

  • Strong knowledge of loan processing and closing policies, procedures, documents, underwriting requirements, Credit Union requirements, terminology, and automated processing systems.

  • Strong knowledge of credit policies and approval processes.

  • Strong leadership, delegation, and problem resolution skills.

  • Proven, documented ability to develop relationships, provide relevant feedback, and drive strategic and goal results and initiatives.

  • Understand complex problems to collaborate and explore solutions.

  • Demonstrated team building techniques to engage, encourage, and empower employees to be committed to the success of Firstmark Credit Union.

  • Strong decision-making abilities which have significant impact on the branch’s credibility, operations, and services.

  • Strong change management skills in order to overcome resistance to change.

  • Strong orientation to detail and ability to maintain accuracy in processing transactions and detecting discrepancies.

  • Excellent customer service skills to interact with members in a positive, cooperative, and courteous manner.

  • Proficient mathematical skills to accurately count money; add, subtract, multiply, divide; and to record, balance, and/or check results for accuracy.

  • Excellent interpersonal and communication skills (both written and oral) when working with members or co-workers on accounts or when communicating goals, directions, and/or performance expectations.

  • Strong computer and keyboard skills which includes MS Word and Excel, ten-key number pad or calculator by touch, and exposure to on-line account applications.

  • Demonstrates sound judgment in decisions regarding branch operations, goal attainment, and member problem resolutions.

  • Successful record of recognizing opportunities and cross-selling products and services to existing members and prospects.

Physical Activities:

  • Ability to sit or stand for 4–8 hours within a given day while conducting member transactions.

  • Constantly uses fingers and hands when operating a computer and other office machinery, such as a ten-key number pad or calculator, copy machine, and computer printer.

  • Ability to hear average or normal conversations and receive ordinary information through verbal communications

  • Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate a computer or other office machinery.

  • Lifts, transfers, or moves up to 50 lbs. of coins, teller drawer, equipment, supplies, or other materials on a daily basis.

  • Occasionally moves about, push/pull, climb, stoop, kneel, and/or ascend/descend stairs to gather or deliver documents, coin bags, or cash drawers; access or troubleshoot office machinery (copy machine, cash machine, computer printer, and ATM); attend training sessions; meet with co-workers; and/or perform related duties.

  • Travels at least once a month to attend Credit Union events, business chamber functions, or to attend other business development activities.


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Admiral Nimitz Foundation Development Director


Founded in 1971 as a 501(c)3, the Foundation since 2005, in an agreement with the Texas Historical Commission, manages and provides financial support to the State-owned National Museum of the Pacific War in order to:

  • Preserve and exhibit the material history of the war in the Pacific and Indo-China during World War II; 

  • Offer and participate in programs that honor all veterans past and present and in programs that provide strategic insights into national security issues affecting our country;

  • Support education concerning the American experience in the Pacific Area during World War;

  • Preserve and exhibit the material history of Fleet Admiral Chester W. Nimitz; and,

  • Provide the general public, researchers, teachers and historians with a readily accessible platform for the exploration of the War in the Pacific during World War II.


The Foundation engages visitors through a variety of exhibitions and programs in order to accomplish the above mission. The Museum features four separate buildings of galleries and exhibits, and six outdoor exhibit areas. The Foundation also runs and operates three museum stores and variety of multi-functional spaces.



Reporting to the Chief Executive Officer, the Development Director spearheads fundraising and development efforts at the Foundation, and supervises the Membership Director.


  • Has primary responsibility for writing and executing all grant proposals to individuals, corporations, governmental and charitable foundations for general operating funds, capital improvement projects, educational programs and other needs and missions of the museum.

  • Responsible for tracking progress of grants and for making follow-thru reports after expenditure of grants to manage long-term relationships with contributors.

  • Develops and maintains ongoing relationships with major donors and works to cultivate even deeper ties to maximize donor potential.

  • Oversees staff responsible for donor and membership data entry and gift processing including thank you letters and expressions of appreciation.

  • Is responsible for all donor recognition plaques and acknowledgements.

  • Oversees research funding sources and trends to help position the Foundation ahead of major funding changes or trends

  • Heads or coordinates the planning and execution of all major fundraisers, including present perennials: The Nimitz Golf Classic and The Nimitz Dinner.

  • Responsible for auxiliary money raisers such as silent auctions, raffles, etc. in coordination with other programs and events.

  • Staff point of contact for the Foundation’s Board of Directors’ Development Committee, organizing quarterly meeting agendas and Board report.

  • Administers the Fleet Admiral Nimitz Legacy Society concentrating on recruitment and retention efforts.

  • Administers the Cumulative-Giving Donor Recognition program – dinner and recognition plaques

  • Supervises the Membership Director and oversees the program.

  • Supervises the Facilities Rental Manager and oversees the program.

  • Mentors and coordinates the Development Department staff with weekly meetings.

  • Oversees the production of the quarterly Nimitz News Dispatch newsletters.

  • Develops the end-of-year Annual Appeal fundraising event.

  • Staff coordination point-of-contact the national direct mail vendor.

  • Coordinator/Administrator for staff of ALTRU, the current donor management software system.

  • Other special projects as assigned by the President and CEO.


  • 5-plus years of experience in development

  • Knowledge of ALTRU and Excel

  • 10-plus years of professional experience in a nonprofit organization; demonstrated success in a development function (managing and forging relationships with multiple donor sources)

  • Tangible experience of having expanded and cultivated existing donor relationships over time

  • Excellent communication skills, both written and oral; ability to influence and engage a wide range of donors and build long-term relationships

  • Strong organizational skills

  • Flexible and adaptable style

  • Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the Foundation

  • Bachelor's degree required, Master's preferred

  • High energy and passion for the Foundation's mission

  • Ability to construct, articulate, and implement annual strategic development plan

  • Strong organizational and time management skills with exceptional attention to detail


This is a full time, salaried position in the range of $45,000 to $55,000 with health insurance, sick leave, paid vacation and holidays. A 401-B retirement savings account is offered. The applicant’s lifestyle must be flexible enough to work evenings and weekends, when required.


Please submit resume with salary requirement to The Admiral Nimitz Foundation, 328 East Main Street, Fredericksburg, Texas 78624, Attn: Development Director, or email to

The Fredericksburg Chamber of Commerce provides this job board as an added value where all Chamber members can post their job openings at no cost. This job board promotes jobs located in the Fredericksburg and surrounding area, as the Chamber is committed to retaining the talented workers in our region. This listing does not imply the Fredericksburg Chamber of Commerce’s endorsement of a specific company or position posted here. Listings older than 90 days will be removed unless a member resubmits their listing. 

The Mission of the Fredericksburg Chamber of Commerce is to promote a positive growing business community.

306 E. Austin Street Fredericksburg, TX 78624