Front Office/Customer Service Representative, Full Time, M-F

5/2/22 - Sports Medicine & Physical Therapy Fredericksburg, TX

Job Description

Our beloved Front Office Pro is retiring after 19 years. These will be some big shoes to fill, but we are confident the right person is out there for this opportunity to join a rewarding, family-oriented business here in Fredericksburg. Sports Medicine & Physical Therapy (SM&PT) is a locally owned physical therapy provider serving the Texas Hill Country for over 27 years. Our Customer Service Representatives are our first point of contact for new and returning patients. They also serve as an introductory point of contact for our referring Medical Provider offices and others who direct their patients and friends our way. This position is responsible for helping to manage physical therapy services at SM&PT by providing both our clients and referring medical offices with information about our services, scheduling assistance, insurance information and general overall communication before, during and after their experience at SM&PT. Our front office staff are treated with the same respect and importance as our therapists!

Duties & Responsibilities:
Answer phone calls
Greet arriving clients with eye contact and a smile
Verify insurance benefits
Schedule clients and help manage their appointments
Work as a TEAM with our Physical Therapists to coordinate client appointments for the duration of their treatment plan.
Work as a TEAM with our Physical Therapists to ensure compliance with the various insurance needs of our clients
Help with supply orders
Post Office and bank runs
Take client payments in clinic and over the phone
Grow your knowledge of our records systems
Assist with daily housekeeping of front office and clinic
Qualifications:
HS Diploma
Medical Office experience preferred
Insurance experience preferred
Customer Service experience a plus

Key Competencies:
Phone skills
Professional appearance and dress
Computer skills
Team player

Pay: $13.00 - $16.00 per hour

Benefits:
Health insurance
Paid time off
Retirement plan

CLICK HERE to apply