Job Description
Opa's Smoked Meats is seeking a detail-oriented, customer-focused Office Administrative Representative to join our team! We pride ourselves on delivering top-tier service and maintaining smooth operations behind the scenes. If you're passionate about organization, enjoy interacting with customers, and thrive in a dynamic work environment, this is the perfect opportunity for you!
Why Work with Opa's Smoked Meats?
At Opa's Smoked Meats, you'll be part of a family-owned business with over 75 years of history and tradition in the Texas Hill Country. We believe in creating a positive, efficient, and engaging work environment where your organizational skills and customer service passion can shine. Join our team and help support the operations that bring our legendary smoked meats to customers throughout the United States.
Key Responsibilities:
- Customer Service: Provide exceptional, friendly, and prompt service to customers both in-person and over the phone. Use your knowledge of our products and processes to answer questions and assist with inquiries.
- Order Processing: Efficiently manage online sales orders, ensuring accuracy and timely processing to support our e-commerce operations.
- Administrative Support: Perform back-office duties, maintain files and records, and provide essential support to the Office Manager and other departments.
- Retail Assistance: Handle cashier responsibilities in our retail location, contributing to a positive shopping experience for our customers.
- Communication Hub: Manage incoming calls, route them appropriately, and take clear, concise messages when needed.
- Task management: Administer various tasks while maintaining attention to detail and meeting deadlines in a fast-paced environment.
- Team Collaboration: Work effectively with fellow team members in office/deli to maintain a smooth workflow and provide excellent customer service during dynamic periods. Support cross-department teamwork and assist with tasks as needed.
Qualifications:
- High school diploma or GED required.
- One year of recent full-time administrative support, general office, or clerical experience preferred.
- Strong computer skills, including proficiency in QuickBooks, Microsoft Office Suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize effectively under time pressures.
- A passion for customer service and the ability to represent Opa's Smoked Meats professionally.
Work Schedule:
- Monday to Friday: 8:00-5:30
- Saturdays: 8:00 AM to 4:00 PM (worked on alternating weeks)
- When working Saturday, the preceding Wednesday will be off
- Closed on Sundays
- Some overtime may be required
Note: This position operates on a rotating two-week schedule. One week will be Monday to Friday, and the alternate week will be Monday to Tuesday, Thursday to Saturday, with Wednesday off. All Sundays are off.
Physical Requirements:
- Ability to sit and stand for extended periods.
- Comfortable working in an office environment.
Note: This position is not eligible for remote work.
Competitive Pay Based on Experience & Performance
While the required posting lists our starting hourly range, we recognize and reward experience, skills, and strong work ethic. We are prepared to offer higher starting pay for well-qualified candidates who demonstrate the right expertise and attitude. If you bring valuable experience and a commitment to excellence, we want to hear from you!
Benefits:
401(k)
401(k) matching
Dental Insurance
Health Insurance
Vision insurance
Paid sick time
Paid time off
Paid training
Job Type: Full-time
Expected hours: 40 per week
Ability to Commute:
• Fredericksburg, TX 78624 (Required)
Please submit your resume to:
Doug@opasfbg.com